Meet Our Founder
The SME AI Academy was founded by a seasoned expert in artificial intelligence with decades of hands-on experience.
We bring together a team of AI innovators and industry veterans committed to empowering small and medium businesses with the cutting-edge tools and strategic guidance to thrive in the age of intelligent automation.
Mr. Ahmed Saady Yaamin
Founder & CEO
Mr. Yaamin holds almost 20 years of experience in software development, digital transformation initiatives, and AI with over a decade spent in senior management positions within the Axiata Group. From 2004 to 2012, Mr. Yaamin worked as a software developer, system analyst, and lead developer. From 2012 onwards, he was promoted to increasingly senior positions such as Vice President of Business IT and Automation, Vice President of the Analytics Center of Excellence, and EVP of Marketing Strategy, Planning, and Digital Transformation. Since 2021, Mr. Yaamin has worked as Group Head of AI, Analytics, and Digitization with Axiata Group Berhad.
Mr. Yaamin has received significant press and recognition throughout his career through numerous conference appearances and other events. He has also obtained the US equivalent of a Bachelor of Science in Computer Science and Engineering as well as over ten certifications in various knowledge areas, including completing a Harvard Leadership Program in 2021. He is passionate about creating and delivering sustainable value for organizations through helping them maneuver through a new world of AI and generative AI transformation and create positive impact for customers, shareholders, and businesses.
Professional Experience
- 2024 – Present: SME AI Academy LLC, CEO & Head Consultant (NC, USA)
- 2021 – Present: Axiata Group Berhad, Group Head of AI, Analytics, and Digitization
- 2019 – 2021: Robi Axiata Limited, EVP – Marketing Strategy, Planning, and Digital Transformation
- 2015 – 2018: Robi Axiata Limited, Vice President – Analytics Centre of Excellence
- 2012 – 2015: Robi Axiata Limited, Vice President – Business IT and Automation
- 2004 – 2012: Robi Axiata Limited, Various Roles
Education & Credentials
- 2022: Digital and Analytics Program IMD – Axiata
- 2021: ATL ASL Harvard Leadership Program – Harvard Business School
- 2018: GADP China Expedition Program IMD – Axiata
- 2018: INSEAD Leadership in the Digital Age – Axiata
- 2016: Certified Business & Life Coach – International Coach Federation
- 2016: CELEMI Decision Base – Axiata
- 2014: 4-Day Telecoms Mini MBA Course – Coleago Consulting Ltd
- 2012: Project Management Professional (PMP) – Project Management Institute
- 2011: Managing IT Projects – ESI International
- 2010: Project Management in Telecommunicating for AKTEL Officials – Bangladesh Institute of Management
- 2009: Participated in the 14th South Asia Teaching Session on International Humanitarian Law – NALSAR University of Law
- 2006: TMIB Contact Center Expansion Project – TMBI & Ericsson
- 2005: Bachelor of Science in Computer Science and Engineering – Bangladesh University of Engineering & Technology Dhaka (US Equivalent)
Awards
- Champions Club Award – Axiata (2019)
- Certified Telco Professional Certificate
- Special Honorable Award (2004)
Through our custom-built mobile app, SME managers gain access to a suite of AI-powered solutions to elevate their customer service, leveraging intelligent chatbots to address common questions with ease and predictive analytics to stay ahead of evolving customer demands, all while avoiding the need for significant technical resources or IT integration.
The app's intuitive design and pre-configured modules ensure businesses can quickly start benefiting from the transformative impact of AI-driven customer service.
Connect With Us
For more information on our academy, our customer service app, or if you'd just like to get in touch with us, please leave your name and email and we'll get back to you.
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